Account

    1)    I forgot my password

    2)    Changing your password

    3)    Changing your email

    4)    Saving a new address

 

   Ordering

    1)    Tracking an order

    2)    Size Chart

    3)    Proof of Employment

    4)    Out-of-Stock Items

    5)    Backorders

    6)    Canceling an order

    7)    Modifying an order

    8)    Order processing time

    9)    Ordering by phone

    10)  Sales tax

    11)  Payment methods

 

   Shipping

    1)    Calculate shipping cost

    2)    Shipping time

    3)    Track an order

    4)    International shipping

    5)    Missing items from order

    6)    PO Boxes

    7)    Signature requirements

    8)    Shipping methods

    9)    Refused deliveries

 

    Pricing and Promos

    1)    Customization quotes

    2)    Bulk orders

    3)    Different price than advertised

    4)    Restricted items

    5)    Discontinued/Closeout items

 

    Website

    1)    Report technical issues

 

    Retail Store

    1)    Hours of operation

    2)    Price differences

    3)    Pick up orders

 

    Returns

    1)    Return Shipping

    2)    How to return an order

    3)    Dropping off a return

    4)    Return Address

    5)    Return policy

    6)    Exchange policy

    7)    Returning a customized or tailored item

    8)    Missing items from order

    9)    Refund processing time

 

Account

 

1) I forgot my password

To reset your password, please go to the following link:

http://www.uniformswarehouse.com/customer/account/forgotpassword/

 

2) Changing your password

To update your password, click on "ACCOUNT" and then "My Account" on the top of the page. Once you enter your email address and password, you may change your password under "Contact Information"

 

3) Changing your email

To update your email address, click on "ACCOUNT" and then "My Account" on the top of the page. Once you enter your email address and password, you may change your email address by clicking "Edit" under "Contact    Information"

 

4) Saving a new address

To update your address, click on "ACCOUNT" and then "My Account" on the top of the page. Once you enter your email address and password, you may change your address under "Address Book"

 

 

Ordering

 

1) Tracking an order

A tracking number will be emailed to you when your order ships out. If you do not receive the email, please check your spam folder, and if you still cannot find it, please call our customer service.

 

2) Size Chart

To view a size chart of standard shirts, jackets, hats, gloves, shoes and more, please go the following link:

http://www.uniformswarehouse.com/sizing

 

3) Proof of Employment

Some of the items we sell are restricted to people of certain occupation (such as policemen, security guards, etc). If an item’s description states that it requires Proof of Employment (“P.O.E.”), then you must fax or email us valid proof of employment. Please include your order number and account email address. Call our customer service department for more details.

 

4) Out-of-Stock Items

Out-of-Stock items may come back in stock at varying times dependent on our vendors. In some cases an item you ordered may end up out-of-stock before we can ship you your order (usually due to high volume of orders during sales and clearance). If this happens we will give you a call.

    

5) Backorders

We will not charge you on backordered items until they ship from our warehouse. We will call you first if an item you backordered comes back in stock.

 

6) Canceling an order

If an order has NOT shipped it can still be canceled if you call our customer service. If any alterations or customizations have already been completed, the order cannot be canceled.

 

7) Modifying an order

If an order has NOT been processed in the warehouse then items can be added or removed from the order. If an order has already been processed, we cannot modify it, but you may cancel it entirely and place a new separate order.

 

8) Order processing time

Orders are processed in the order that they were placed. Orders which have expedited shipping (3rd Day Air, 2nd Day Air, etc) are the only exception to this rule. Non expedited orders usually ship out within 1 to 2 business days, and expedited order ship within 1 business day.

 

9) Ordering by phone

You can call us and one of our sales representatives will be able to take your order over the phone. Item numbers must be provided during a phone order to ensure accuracy and avoid incorrect items.

 

10) Sales tax

Tax is applied to orders shipping to California at a rate of 9%. Out of state orders do not have sales tax.

 

11) Payment methods

Uniform Warehouse accepts all major credit cards, money order, money transfer, and company checks. For international order we only accept money transfer and cashier’s check.

 

 

Shipping

 

1) Calculate shipping cost

As our shipping rates are calculated real-time based on the product weight and shipping weight, the final shipping charge is only viewable from the order confirmation screen.

 

2) Shipping time

Orders are processed and shipped Monday - Friday from 8:00AM to 5:00PM Pacific Standard Time. All expedited orders must be made before 12:00 noon Pacific Standard Time for the order to be shipped out same day. All expedited orders must ship to a physical address (no PO boxes). Orders that have alterations or customization are subject to ship within 1 to 2 business days. See transit map below for estimated shipping time by UPS Ground:

UPS Ground

 

3) Track an order

To track your phone or fax order, please call UAW customer service line at 818-341-1500.

 

4) International shipping

All international shipping inquiries can be emailed to Info@uniforms4all.com or you may call for an estimate.

 

5) Missing items from order

In the event that there are items missing from your order, please call our customer service immediately to receive assistance. Please keep all packaging and receipts which came with the order.

 

 6) PO Boxes

UPS can only ship to physical addresses. If UPS delivery is requested for your order and a PO Box address is specified, we may call you to request an alternate address or alternate carrier. Orders shipped with USPS can be delivered to a physical address or PO Box.

           

7) Signature requirements

We may require signature upon delivery for orders with high-value or replacement items. If you will not be available to sign for your shipment, the carrier will leave a delivery notice at your order after the first delivery attempt. You can sign a release authorization and select your preferred delivery locations, such as a front or back door, immediate neighbor, building manager, etc. on this form. The carrier will generally make three delivery attempts before your package is returned to us. You may also request that the carrier hold your package at the carrier’s local office. Just call the number on the delivery notice and let them know you would like your shipment held for pickup. To pickup your shipment you will need two forms of identification, usually a government-issued ID and a second ID with your name on it (credit card, social security, etc.)

 

8) Shipping methods

All orders are shipped UPS Ground unless otherwise specified and should be received within three to six business days (Monday to Friday) when shipped within the contiguous USA. Upon the customer’s request, we can also ship your order by USPS. If your order weight is less than one pound, we may ship First Class USPS to save you money. We will refund any extra shipping costs if applicable. Items that are oversized/overweight are subject to additional shipping charges. We may contact you by e-mail or phone with exact shipping charges.

 

9) Refused deliveries

If the contents of the package are unacceptably damaged upon delivery, the delivery must be refused. If you wish to return your order, please accept the package and contact customer service.

 

 

Pricing and Promos

 

1) Customization quotes

For customization quotes or pricing please call us and ask for the related department. For custom uniforms or badges, ask for the Art Department. For customized light bars ask for the Light Bar Department.

 

2) Bulk orders

Bulk orders may take longer to process and ship. Occasionally, third party freight companies will be used for better shipping quotes. The delivery transit time differs for freight companies and depends upon the customer’s choice of carrier. Discounts may be possible for bulk orders, but will only be approved on a case-by-case basis. Please call for more information.

   

3) Different price than advertised

Items are subject to price change at any time and without notice. Online prices tend to differ from over the phone due to online sales. Please check and confirm the price of any item when placing an order over the phone.

 

4) Restricted items

Some of our items are restricted in some regions and for certain occupation. Below is a list of key example (this does not constitute a complete list and you should always check your local laws and product description on any items you are not sure about):

-       Body Armor can only be sold to Law Enforcement Officers and Security Guards

-       Customers in California can only purchase batons after showing/faxing/emailing a baton permit card and picture ID

-       Some states have restrictions on the purchase and possession of stun guns and pepper spray (please check your local laws)

-       International customers cannot purchase handcuffs, pepper spray, or stun guns

 

5) Discontinued/Closeout items

Closeout items are available in limited quantities, and may become out-of-stock quickly. If you place an order and the item runs out-of-stock before your order is processed, we will give you a call informing you. Closeout items cannot be returned or exchanged unless otherwise stated. Items can be discontinued at any time and without notice and will be removed from the website.

 

 

Website

 

1) Report technical issues

To report technical issues or problems please send a short description of the issue that you experienced using the Contact Us form.

 

 

Retail Store

 

1) Hours of operation

Monday to Friday:  9:00am - 5:00pm Pacific Standard Time

Saturday:  9:00am - 2:00pm Pacific Standard Time.

Location: 20701 Nordhoff St., Chatsworth CA 91311

 

2) Price differences

Item prices in the retail store and our online website may vary. If you find an item in the store that has a different price online, please bring it to the attention of a store attendant and we will match the lower price.

 

3) Pick up orders

You can place your order over the phone and request to pick it up at our Retail Store. Items that are in stock usually can be picked up within the same day or the next day. Items with customization such as tailoring or hemming are processed in the order that they are received and will take longer to be ready for pickup.

 

 

Returns

 

1) Return Shipping

The shipping cost on any return or exchange is non-refundable. You may send packages back through any shipping carrier of your choice.

 

2) How to return an order

A Return Authorization Number (RMA) must be obtained for any return so order is not rejected at our facility upon arrival

 

3) Dropping off a return

An RMA must be obtained for drop off returns as well, unless the item was purchased at the Retail Store.

 

4) Return Address

All returns or exchanges should be sent to:

Uniform Warehouse Returns Department

20701 Nordhoff Street

Chatsworth, CA 91311

 

5) Return policy

An order can be returned up to 30 days after you receive the shipment. Returns must be authorized before being sent (call customer service), and they can only be accepted with the original packaging, with all items in working condition, and any accessories included.

 

6) Exchange policy

An order can be exchanged up to 30 days after you receive the shipment. Exchanges must be authorized before being sent (call customer service), and they can only be accepted with the original packaging, with all items in working condition, and any accessories included.

 

7) Returning a customized or tailored item

All tailored or customized items are non-refundable and non-exchangeable.

 

8) Missing items from order

In the event that there are items missing from your order, please call our customer service immediately to receive assistance. Please keep all packaging and receipts which came with the order.

 

9) Refund processing time

Refunds may take up to 7 business days to process at major banks.